RETURNS & REFUNDS

Returning an unwanted item

 

We understand that there are times when a product doesn't meet your expectations, and you'd like a refund. Rest assured, we have a return policy in place as long as the item remains in its original condition.

 

Please review the guidelines below, which also encompass rules related to responsible usage

You have 28 days from the moment your order's been delivered or made available for collection to return an item.  

For all returns, we aim to refund you within 14 days of receiving the returned item. 

 

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:

• Face + Body products if opened, used or protective seal is not intact
• Underwear if the hygiene seal is not intact or any labels have been broken
• Swimwear if the hygiene seal is not intact or any labels have been broken
• Pierced jewellery if the seal has been tampered with or is broken.

 

While trying on an item, feel free to treat it as you would in a physical store. However, please refrain from actually wearing it. If an item is returned to us in a damaged, used, or unsuitable state, we regrettably won't be able to issue a refund, and we might need to return it to you, with the delivery costs to be covered by you. All returned items undergo inspection.

 

To qualify for a full refund, all items must be returned in an unworn or unused condition, just as you received them, complete with their original packaging, and all tags and labels attached. For instance, shoes should be returned with their original shoebox.

 

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

 

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.