Privacy Policy

At White Lotus, safeguarding your privacy and security is a top priority for us. We fully understand and value the importance of maintaining privacy.

For all White Lotus services, the data controller — the company that’s responsible for protecting your privacy— is White Lotus Imports, Trading and Services Limited.

 

Personal Data Collection and Usage: We collect your personal data such as names, contact, addresses, payment details, so that we can process the order for you and deliver it to you. This is saved securely only to process your order and improve your shopping experience on our website.

 
Data Security: We have employed encryption and security protocols to protect your data from being compromised.
 
 
Information Sharing: If you opt to use some of our extra services, your data may be shared with specific types of companies to deliver the services you request.

This includes:
Social media platforms, in case you link your accounts with us.
Product consultants who assist in selecting suitable products for you.
Marketplace sellers, when you make orders through the Marketplace.
Alternative payment service providers, if you select their payment options.

 
Marketing Communications: If you grant us permission, we'll send marketing communications to keep you informed about our activities and assist you in discovering our products and services.

Managing Your Marketing Preferences: You can modify your marketing preferences through your account's Contact Preferences section. Here are some additional ways to manage specific types of marketing messages:

Emails: Click the ‘unsubscribe’ link in any marketing email to stop receiving such emails. This will direct you to your account's Contact Preferences to complete the process.
Text Messages: To opt out of text message marketing, simply send “stop” to the number indicated in our message.
All Marketing Channels: If you wish to stop all types of marketing communications, please contact our Customer Care team. We will then update our records to stop sending you marketing messages.
Please be aware that after you request to stop receiving marketing communications, it may take a few days for all our systems to reflect this change. We appreciate your patience during this period.

User Rights: You have a lot of rights relating to your personal information, these are:

The right to be informed about how your personal information is being used (like this notice!)
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to stop direct marketing messages, which you can do through My Account
The right to withdraw consent for any consent-based processing at any time